Privacy Policy.

Account and Order Details

No email address is required; you can create an account with a username and password. An email address is not required for registration or account activation. Account details are used to verify your identity, maintain your login session, and manage subscription access.

Order records include the selected plan, payment amount, order status, and related transaction identifiers. They are used to confirm payment, activate the service, process refunds, and resolve disputes. Usage totals and reset information are used to apply the billing rules of your selected plan.

When you submit a support ticket, its description and attachments are used to handle your request. Please provide only relevant error messages and context, and do not include passwords, full subscription URLs, or sensitive payment credentials.

No-Logs Policy and Connection Data

VPNShunshun follows a no-logs policy: it does not record which websites or specific pages users access over acceleration routes, their searches, or the content they transmit, nor does it create a browsing history that can be traced back to an individual.

The service does not persist connection logs linking the start and end times of individual connections with source and destination addresses. Temporary states needed to maintain an active connection are used only to handle that connection and are not retained as long-term browsing records.

Plan data totals are billing records and are handled separately from browsing content. Troubleshooting details you submit are used only to investigate the issue. If additional diagnostic information is needed, its purpose will be explained, and you will be advised to remove personal details unrelated to the issue.

Site Analytics and Local Storage

Website analytics help us understand page visits, referral sources, button clicks, and page errors so we can improve content and investigate usability issues. This analytics data concerns the marketing website and panel interactions; it is not used to collect browsing content from acceleration routes.

If used, cookies are limited to essential session or preference management. Local storage is used to save states such as login credentials and language preferences. Analytics data should not include passwords, full subscription URLs, or payment credentials.

You can clear cookies and local storage, or restrict related permissions, in your browser settings. After clearing them, you may need to log in again or select your preferences again. Clearing browser data does not automatically delete your server-side account or orders.

Third-Party Payments and Disclosures

Supported payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment provider, and its policies govern the information it collects and how it stores that information. VPNShunshun receives the transaction result needed to confirm an order and does not ask you to provide your payment account password.

Relevant information is handled or disclosed only as necessary to provide the service, resolve payment disputes, or meet applicable legal obligations. If a support ticket involves a payment check, please provide the order identifier first and conceal unrelated transaction details.

Data Retention and Deletion Requests

Account details are retained while account services are provided. Order records are retained as required for settlement, refunds, dispute handling, and applicable laws. Support tickets and troubleshooting materials are retained for as long as needed to resolve the issue. Analytics data is deleted or aggregated once it is no longer needed for analysis. This policy does not set one fixed retention period for all data categories.

To access, correct, or delete data, log in to the panel and submit a support ticket describing the account and scope of your request. The service will verify your control of the account. If information must be retained by law or is related to an unresolved matter, the reason for retention will be explained. Deleting your account may affect subscription management and access to later records, so please check for pending matters first.

Submit a data request by support ticket →

Policy Updates and Scope

This page will be updated if data uses, processing scope, or user rights change, and the last-updated month at the top of the page will be revised. Important changes will be announced on the website or in the panel so you can review them before continuing to use the service.

This policy and the Terms of Service explain the service rules together. If you have questions about privacy or want to know how specific data is used, submit a support ticket through the panel. Do not post account credentials or subscription information publicly.