Help Center.

No email address is required. Create an account with a username and password. After creating your account, save your login details in a password manager and make sure the saved username matches the one shown in your dashboard. If you have trouble signing in, check your keyboard input, letter case and any spaces copied along with your details. Then use the recovery or help options actually shown in the dashboard. Don’t assume an email address is linked to your account, and never share your full password in a support ticket, screenshot or chat. If you can sign in, check the dashboard settings for account options.

Sign in to your user dashboard and find the subscription option in your account overview. Follow the dashboard instructions to copy your subscription details or import them into a client. To update an existing configuration, open the client’s subscription or configuration manager, find the configuration from VPNShunshun and update it, then select a route again. If the old details still appear, check that you selected the right configuration and look for any errors from the update. Your subscription link contains account access credentials. Keep it on your own devices and never include it in public screenshots or share it with others.

There’s no device limit for simultaneous connections, so switching devices alone doesn’t require a new plan. Sign in to the same account on your new device, get a compatible client and import your subscription. All your devices share the data allowance on that account; adding devices doesn’t increase it. Before giving away or retiring an old device, remove any saved subscription and login details. If you think your subscription has been exposed, check whether the dashboard offers a reset option, then reimport the updated subscription on the devices you’ll keep using.

Windows, macOS, iOS, Android and Linux are supported. Find the client in the user dashboard; you’ll also need to sign in to get your subscription. You can download the client from the site after signing in on any platform except iOS. For iOS, access is determined by the dashboard, so follow the instructions shown there. Before downloading, check your device’s operating system and architecture, then install and import the subscription using the relevant guide. The client establishes the connection, while your account subscription provides the route configuration. Installing the client doesn’t import your subscription or activate a connection by itself.

First, make sure the active configuration belongs to the right account, then check that the subscription update completed successfully. A client may store several configurations, and an old one, a region filter or a search term can make the route list look incomplete. Clear any filters, check your account status in the dashboard, then update the subscription again. The routes actually available are those returned by the dashboard and client. If the list still doesn’t look right, describe your platform, the configuration’s update time and any error messages in a support ticket. Hide your subscription link and other sensitive account details in screenshots.

A connected status usually means the client has started the connection process; it doesn’t confirm that requests to a website are getting through. Disconnect and make sure your local network can reach the sites you normally use. Then connect to a different route and compare how different sites perform. If only one site has a problem, check your split-tunneling rules, browser proxy settings and the site’s own status. If no sites work, temporarily quit other proxy or network-routing tools and reconnect. Change just one setting at a time so you can tell what resolves the issue.

Different apps may use different network interfaces. A browser that supports system proxy settings may work, but that doesn’t mean other apps use those same settings. Check in the client whether requests from the app match the expected rule, then see if the app has its own proxy settings. If the client offers a virtual network adapter or tunnel mode, follow the guide for your platform and grant permissions when prompted. Don’t run multiple tools that take over network traffic at the same time. After changing modes, fully quit and reopen the app so it doesn’t keep using an old connection.

Go back to the user dashboard and check your account and plan status. Make sure you copied the full subscription details, not the URL for a login or sharing page. Then check that the client is set to the right subscription format and that your local network can reach the dashboard. If a proxy is causing problems, disconnect it and try the update again. If the client says the configuration format isn’t supported, follow the guide to choose a compatible import method. Don’t paste your subscription link into a public online converter. If the issue persists, share the error message in a support ticket; there’s no need to include your full subscription credentials.

After installing the client, your system may ask you to allow a network extension, add a connection configuration or authorize a virtual network interface. First, make sure the prompt comes from the site’s client you just installed, then follow the instructions in your system settings. If you previously denied permission, look for the relevant item under Network, Privacy or Security settings. The name varies by platform and system version. Reopen the client when you’re done and check the connection. Don’t disable all system security features to troubleshoot a connection, or grant the same permissions to software from an unknown source.

Sign in to the user dashboard and open the support ticket area. Include the platform, client, selected region and route type, roughly when the issue occurred, and the exact error message. Say whether your local network is working, whether other sites open and whether switching routes helped. List the troubleshooting steps you’ve already tried in order. Hide your password, full subscription link and sensitive payment details in screenshots. If you can reliably reproduce the issue, include the steps that trigger it. Simply saying that it doesn’t work usually isn’t enough to tell whether the problem is with the account, configuration, app or route.

First work out whether the slowdown is on your local network or the international route. Pause bandwidth-heavy tasks on your devices, compare local access with and without the connection, then try a different route in the client. Don’t keep reconnecting to similar entry points in the same region; compare other regions or route types as well. Keep the website and test task consistent, and watch page loads, sustained playback and dropped sessions. Peak-hour performance depends on your local network, the route and the destination service. A route’s name can’t replace real-world testing or guarantee consistently smooth performance.

These terms mainly describe how traffic travels and what carries it. IEPL uses a dedicated link; a relay routes traffic through an intermediate entry point; a direct route connects to the exit by a more direct path. Actual performance still depends on your local carrier network, entry point, congestion along the route and the destination service. The route type alone can’t tell you which option will be faster. Start by choosing the exit region you need, then compare performance using the same task. Check the node page and the current dashboard list to see which route types are available; interface examples aren’t live status information.

Coverage includes 90+ countries and 220+ routes. Check the current dashboard list for available regions. Distance is a useful starting point, but performance also depends on the path from your local network to the entry point, international routing and the destination website’s location. For everyday browsing, start with a region you use often. For services with regional requirements, first make sure you meet their terms, then compare connection performance. Testing the same task on a selected route is more useful than judging by region name alone, and there’s no need to switch exits constantly to chase the shortest distance.

Not necessarily. A destination service may also determine access based on your account region, its policies, exit IP address, payment details or app status. First test the connection with a regular website, then check the destination service’s error message. If only that service is affected, distinguish between a network timeout, an account permission issue and a region notice. You can try another suitable region if it complies with the service’s rules, then clear the old session and try again. Opening a service’s home page doesn’t mean every feature—such as signing in, generating content, playback or payment—will work. Check each one separately.

A speed test and an app may connect to different servers and use different connection methods and delivery paths. Video performance can also depend on content delivery servers, resolution, device decoding and cache state. Downloads may be limited by the file host. Troubleshoot with the task you actually need to do, and check that background updates, cloud sync or other devices aren’t using your local network at the same time. After switching routes, restart the task so an old connection doesn’t skew the comparison. A single speed test reflects only the path tested at that moment; it doesn’t represent performance across all websites.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of each calendar month. Choose a plan based on how you use the service for browsing, video and file transfers. You don’t need to choose based on device count, since there’s no limit on simultaneous connections. Check your remaining data and reset date in the user dashboard. If something looks wrong, verify your account and current plan, then explain the issue in a support ticket. Don’t rely on local client statistics alone to determine billing.

Data add-ons: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. They remain valid until used and never expire. Add-ons work differently from monthly plans, which reset each month on your activation date, so make sure you know which option you want before choosing. If you already have another plan, review the dashboard’s change prompts and order details first. The available information doesn’t specify whether products can be combined, which data is used first or how balances are handled after a change, so don’t assume they can be merged. If you’re unsure, ask in a support ticket before proceeding.

Supported payment methods: Alipay, WeChat Pay and USDT. Choose a plan in the user dashboard, pay using the method shown on the order page, then return to that order to check its status. If your plan hasn’t changed after payment, first confirm the payment succeeded, that you’re signed in to the right account and that the order isn’t still pending. Avoid creating another order or paying twice. Reopen the order page to check, then include the order ID and payment status in a support ticket. Hide unrelated transaction details in screenshots. The available payment methods and instructions are those shown on the current order page.

For a mid-term upgrade, the price difference is converted into remaining days. Confirm the exact change in the dashboard before proceeding; don’t estimate it based on calendar days or data usage. After a renewal or plan change, check the plan status in your account overview, update the client subscription and test the connection. Whether you need to reimport depends on whether the subscription details in the dashboard have changed. Reimport if the link has been reset or the configuration no longer matches. Don’t assume a renewal succeeded just because the local configuration is still there, and don’t treat an old plan shown in the client as the order result.

14-day no-questions-asked refunds. To request one, sign in to the user dashboard, open the support ticket area, say you’d like a refund and provide an order ID so the order can be identified. Check the terms of service for eligibility. Review your order and payment history before submitting so you don’t mistake an unpaid or canceled order for one that needs a refund. Don’t send your account password or full payment credentials in a ticket, and don’t assume a processing time, extra compensation or refund method. Check the ticket replies and order status for updates. If you need to add information, continue in the same ticket.